Refund Policy

A Legal Disclaimer

Effective Date: December 1, 2024

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At vybzkartelworld.com, operated by Vybz Kartel Music Group, we are committed to ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for refunds, returns, and exchanges.

 Returns Eligibility

We accept returns for unused, unworn, and unopened items within 7 days of receipt. To be eligible for a return:

• The item must be in its original packaging.

• The item must not show signs of wear, damage, or tampering.

• Proof of purchase (e.g., order confirmation email or receipt) is required.

 Non-Refundable Items

The following items are not eligible for returns or refunds:

• Sale or clearance items

• Gift cards

• Downloadable or digital products

Refund Process

To initiate a refund, follow these steps:

1. Contact us at support@vybzkartelworld.com with your order details and reason for the return.

2. If approved, you will receive a return authorization and instructions on how to ship the item back to us.

3. Once we receive and inspect the returned item, we will notify you of the refund status.
    

Refunds will be processed within 5-7 business days after approval. Refunds are issued to the original payment method. Please note that shipping fees are non-refundable.

Exchanges

Exchanges are subject to stock availability. To request an exchange, contact us at support@vybzkartelworld.com. If the desired item is unavailable, you may choose to receive a refund or store credit.

Damaged or Defective Items

If you receive a damaged or defective item:

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• Notify us within 48 hours of receiving the item by emailing support@vybzkartelworld.com.

• Provide a description of the issue along with photos of the damaged or defective product.

• We will arrange a replacement, refund, or store credit after verification.

Shipping Costs for Returns

Customers are responsible for the shipping costs associated with returns, except in cases where the item was defective or incorrect. For defective or incorrect items, we will cover the return shipping cost.

Late or Missing Refunds

If you haven’t received a refund after the processing time:

1. Check your bank account or credit card statement.

2. Contact your bank or payment provider as refunds may take additional time to post.

3. If you’ve done the above and still haven’t received your refund, email us at support@vybzkartelworld.com for assistance.

Contact Us

For questions or concerns about this Refund Policy, contact us at:
Email: support@vybzkartelworld.com
Subject Line: Refund Policy Inquiry